SUPPLIER POLICY AND CODE OF CONDUCT

Our suppliers play a significant role in the success of our business and our mission to deliver the highest quality products to our consumers. As a result, we have developed requirements that suppliers must follow to do business with our company. 

Zen Wai holds high standards for sourcing raw materials for finished products. We expect our suppliers to understand and uphold these requirements. This commitment upholds our integrity and fosters lasting relationships with partners who share our values.

Suppliers must make sure that their employees have a safe and healthy workplace. This involves using the proper controls, following industry standards and procedures, providing clean and safe housing, and giving relevant training to promote a safe workplace.

Suppliers are required to maintain high standards of product quality and safety by implementing effective quality control processes. All ingredients and products must be sourced and produced in compliance with strict sanitation guidelines to guarantee consumer safety and satisfaction. Suppliers must promptly report any product safety or quality issues to Zen Wai so that necessary actions can be taken to recall or withdraw products.

We are committed to treating our associates, our customers, our business partners, and all workers with dignity and respect for human rights and without discrimination or harassment based on race, color, gender, gender identity, age, sexual orientation, religion, ethnicity, marital status, disability, pregnancy or political beliefs. We require our suppliers to adhere to the same principles and comply with all human rights laws and regulations, including wages, working hours, and benefits, such as minimum wage, working hours, rest periods, and overtime pay.

Zen Wai conducts our business ethically and honestly, adhering to all applicable laws and regulations. We expect the same ethical conduct and transparency from everyone we do business with. Building trust, fostering relationships, and ensuring fair and equitable business practices are essential.

Suppliers with access to confidential information about or provided by Zen Wai must not disclose it to any other person or entity without our written consent. This includes product recipes, specifications, cost breakdowns, pricing strategies, and customer information. Unauthorized disclosure of confidential information related to Zen Wai, its associates, or customers must be reported immediately.